FENSA has reported that criminals are telephoning its registered installers claiming to be from FENSA, and asking for their bank card details. They are claiming that this information is required so that FENSA can refund installers monies that it owes them. They tell installers that FENSA has sent out a letter about refunds and that they are following up on this letter. FENSA states that it will NEVER contact installers asking for their bank account or card information and is not in the process of refunding monies to any registered businesses. FENSA has not sent out any letters about refunds. If an installation company has been telephoned in this way they should contact the police by dialling 101 and give the following crime number: NFRC151101236514. They should also report it to FENSA. The scammers appear to be using publicly available information from the FENSA website to target installers. Visit the Action Fraud website for more information on how to protect your business from fraudsters: www.actionfraud.police.uk/small-businesses-know-your-business
